Privacy Policy

What we collect and why

When you request a quote: your name, phone number, email address, and details about your space. We use this to contact you, schedule a walk-through, and prepare your quote. We keep it as long as you are a client, plus 12 months after your last service.

When you visit this website: anonymized analytics (pages visited, device type, how you found us) via Google Analytics. We cannot identify you from this data. We use it to understand which pages are helpful and which need work.

When you call or email: your contact details and the content of the conversation. We use this to serve you and to follow up on service requests.

Before-and-after photos: we may take photos of your space to document our work. We never publish or share photos without your written permission. If you see your space on our website and want it removed, tell us and we will take it down immediately.

What we do not do

• We do not sell your information. Ever.
• We do not share your information with other businesses for marketing.
• We do not use your email for anything other than service-related communication unless you opt in.
• We do not track you across the internet.

Who can access your data

Only people who need it to serve you: our cleaning team (your address and access instructions), our scheduling and billing tools, and our web hosting provider (Web Hosting Canada). None of them use your data for their own purposes.

Cookies

This website uses essential cookies (required for the site to work) and analytics cookies (Google Analytics, anonymized). No advertising cookies. No cross-site tracking.

Your rights

You can ask us to show you what data we have about you, correct it, or delete it. Email booking@hncleaningsolutions.ca or call (647) 879-1994. We will respond within 5 business days.

This policy applies to hncleaningsolutions.ca and all services provided by HN Cleaning Solutions in Hamilton, Ontario.